From First Call to Fully-Trained VA in as Little as 48 Hours
Our streamlined process gets you matched with a pre-vetted, platform-trained virtual assistant quickly and easily.
Our 5-Step Process
We've refined our process to get you productive support as quickly as possible.
Discovery Call
We learn about your business, challenges, and ideal VA profile in a 15-30 minute call.
- Understand your business model and goals
- Identify tasks you want to delegate
- Discuss your ideal VA experience and skills
- Answer any questions about our process
VA Matching
We select 2-3 pre-vetted candidates from our talent pool tailored to your specific needs.
- Review our pool for best matches
- Consider platform expertise and experience
- Match personality and communication style
- Present candidate profiles for your review
You Choose
Review profiles, conduct optional interviews, and select the VA that fits best.
- Review detailed VA profiles
- Conduct video interviews (optional)
- Ask questions about experience
- Make your selection with confidence
Onboarding
We handle VA onboarding with your SOPs, tools, and brand guidelines.
- Set up communication channels
- Share your SOPs and processes
- Grant appropriate tool access
- Platform-specific orientation
Ongoing Support
Dedicated account manager, performance check-ins, and easy replacements if needed.
- Dedicated account manager assigned
- Regular performance check-ins
- Ongoing training and development
- Easy replacement if needed
Our Rigorous Screening Process
Only 3% of applicants make it through our multi-stage vetting process.
Application Review
Initial resume and experience screening
Skills Testing
Platform-specific and general skills assessment
English Proficiency
Written and verbal communication evaluation
Culture Fit Interview
Video interview to assess professionalism
Background Check
Verification of identity and references
Platform Training
Comprehensive training on Amazon, Walmart, or Shopify
Platform-Specific Training
Every VA receives comprehensive training on their specialized platform before being matched with clients. This includes:
- Amazon: Seller Central navigation, FBA processes, listing optimization, PPC basics
- Walmart: Seller Center, WFS, listing requirements, compliance standards
- Shopify: Store management, order processing, customer service best practices
- Tools: Training on popular seller tools like Helium 10, Keepa, Gorgias, etc.
40+ Hours
of platform-specific training before placement
Our 14-Day Replacement Guarantee
If your VA isn't the right fit within 14 days, we'll replace them free—no questions asked. Your satisfaction is our priority.
Get Started Risk-FreeCommon Questions
Frequently Asked Questions
Most clients are matched within 48 hours of their discovery call. Our pre-vetted talent pool allows us to move quickly without sacrificing quality.
Ready to Book Your Discovery Call?
Take the first step toward scaling your business with a pre-vetted virtual assistant.